SMS terms and conditions

Who sends these messages

Veyra Property Care, a property care company serving property owners in Florida. Messages are sent from (850) 468-3386.

Who receives them

Cleaners who work with Veyra Property Care and who have agreed to receive them. These are work messages sent to people we have engaged to carry out cleans. We do not send marketing text messages, and we do not text property owners or website enquirers as part of this programme.

What we send

• A clean has been assigned to you
• A clean has been reassigned or is no longer yours
• The date or time window for a clean has changed
• A clean has been cancelled
• A completed clean needs to be returned to

Messages identify the property and the time, and link to the job in the Veyra Ops app. They never contain door codes, lockbox codes, alarm codes, owner names or owner contact details.

How you agreed to receive them

Consent is given verbally during onboarding. When a cleaner joins Veyra Property Care, we ask for their mobile number and read out what these messages are, that frequency varies, that message and data rates may apply, and that they can reply STOP at any time. We keep a written onboarding record of that conversation, including the date, the wording used, whether the cleaner agreed, and who asked.

Agreeing is not a condition of working with Veyra Property Care. A cleaner who declines is contacted by phone or email instead.

Message frequency

Frequency varies and depends on the work assigned to you. There is no fixed number of messages per week or month.

Cost

Message and data rates may apply, depending on your mobile plan. Veyra Property Care does not charge you for these messages.

How to stop

Reply STOP to any message and you will stop receiving them. You can also tell your Veyra Property Care contact at any time. We honour opt-outs and will not send further messages to a number that has opted out.

Stopping these messages does not affect your work with Veyra Property Care. We will contact you about assignments by phone or email instead.

How to get help

Reply HELP to any message, or contact us directly at hello@veyrapropertycare.com or 850-814-7467.

Carriers

Carriers are not liable for delayed or undelivered messages.

Your information

Mobile numbers and consent records are used only to send these operational messages and to demonstrate that consent was given. We do not sell them and we do not share them with third parties for those third parties’ own marketing. They are shared only with the messaging provider that delivers the messages on our behalf.

See our privacy notice for how we handle information generally.