Privacy notice

What this covers

This notice explains how Veyra Property Care handles the information you provide through the consultation form on veyrapropertycare.com, and the mobile numbers we hold for cleaners who work with us.

What we collect

Only what you enter in the consultation form: your name, email address, phone or WhatsApp number, the location of your property, how the property is used, and whatever you choose to tell us about the help you are looking for.

We do not ask for access codes, financial information, identification documents, or any other sensitive detail through this website. Please do not send that information through the form.

Why we use it

To respond to your enquiry and, if it’s useful to you, to discuss a property care consultation. We also use what owners tell us, in aggregate, to understand what property owners in Florida actually need.

We do not sell your information, and we do not share it with third parties for their own marketing.

How it is handled

Submissions are delivered to us by email or an equivalent secure service. We keep enquiries only as long as they are useful for responding to you and for understanding demand, and we take reasonable care to protect them.

Text messages to our cleaners

Veyra Property Care sends operational text messages to the cleaners who work with us. These are work messages, not marketing.

What we send. Job assignments and reassignments, schedule and time-window changes, job status updates, and notices that a clean needs to be returned to.

How we get the number and the consent. A cleaner gives us their mobile number during onboarding, and we ask for their agreement to receive these messages out loud at the same time. We keep a written onboarding record of that conversation: the cleaner’s name and number, the date, the wording we read out, whether they agreed, and who asked. A cleaner can decline and still work with us — we will contact them by phone or email instead.

Frequency. It varies. It depends on how much work a cleaner is assigned in a given period.

Cost. Message and data rates may apply, depending on the cleaner’s mobile plan.

Stopping. A cleaner can reply STOP to any message to stop receiving them, or simply tell us. We honour opt-outs and will not send further messages to a number that has opted out.

Getting help. Reply HELP to any message, or contact us at hello@veyrapropertycare.com or 850-814-7467.

How we hold it. Mobile numbers and our onboarding consent records are used only to send these operational messages and to show that consent was given. They are kept in Veyra Property Care’s own records and are available only to Veyra Property Care staff who need them.

We do not sell mobile numbers or SMS consent information, and we do not share them with third parties for those third parties’ own marketing. They are shared only with the messaging provider that delivers the messages on our behalf, and only so that the message can be delivered.

Full details are in our SMS terms.

Analytics and advertising

We may use standard website analytics and advertising measurement tools to understand how people find and use this site, and to measure advertising. Where such tools are active, they may set cookies or similar identifiers. You can control cookies through your browser settings.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Contact us at hello@veyrapropertycare.com and we’ll take care of it.

Contact

Veyra Property Care, Florida — hello@veyrapropertycare.com